Why can't I get the domain name I want?
Domain names in the .au namespace are governed by policy rules that cover two main areas:

• Eligibility - which entities are eligible for a domain name?
• Allocation - what names may be allocated to eligible entities?

The policy rules vary for each second level domain. Subject to meeting the policy rules, domain names are allocated on a first come, first served basis.

For more information, see auDA's Domain Name Eligibility and Allocation Rules for the Open 2LDs and the Guidelines for Accredited Registrars on the Interpretation of Policy Rules for Open 2LDs.

What exactly is a domain name?
It’s an address on the internet. The two uses you’d be most familiar with are internet addresses, where the domain name is prefixed by "www" (for example www.auda.org.au), and email addresses, where the domain name follows the '@' symbol (for example info@auda.org.au).

What is the .au domain space?
If an internet address has .au at the end of it, it’s registered in Australia and a part of the .au domain space, which is regulated by auDA.

What are my consumer rights as a registrant?
As a domain name registrant, you have the right to:

• choose your own registrar or reseller
• if using a reseller, know which registrar your domain name is registered with
• be made aware of all material terms and conditions and all charges for the domain name registration, before registering your domain name
• transfer your domain name between registrars and resellers
• have a complaint heard fairly by the registrar, and if dissatisfied with the result, have the complaint referred to auDA.

All auDA accredited registrars and their resellers must comply with a Code of Practice (http://www.auda.org.au/policies/auda-2004-04/) which aims to promote best practice and ethical behaviour within the domain name industry.

What kind of domain name can I get in the .au domain name space?
The .au domain is divided into a number of second level domains (2LDs). It isn’t possible to license a domain name directly in the .au domain.  So rather than being able to license "yourname.au", registrants must license their name in a 2LD, eg. "yourname.com.au" or "yourname.org.au".   For more information go to http://www.auda.org.au/domains/au-domains/ .

What is a registry, a registrar and a reseller?
The registry holds the database of domain names and operates the computers that make domain names visible on the internet. The registry does not have direct contact with registrants. The registry for com.au, net.au, org.au, asn.au, edu.au, gov.au and id.au is AusRegistry.

Registrars issue domain name licences to registrants.  They decide whether or not your domain name application meets the policy rules.  Registrars have direct access to the registry so that they can process new registrations and renewals, as well as update registrant contact details in the database.  Registrars in the .au domain are accredited and licensed by auDA.

Some registrars use resellers to provide customer sales and support.  Resellers do not have direct access to the registry, and must process registrations and renewals through their registrar.  Resellers are not accredited or licensed by auDA, they are appointed by a registrar.

How do I find out who the registrar of record is for my domain name?
For com.au, net.au, org.au, asn.au, or id.au domain names, you can find out who your registrar of record is by using the AusRegistry WHOIS service   (http://www.mywebname.com.au).

For gov.au domain names, the registrar is the Australian Government Information Management Office (AGIMO) (http://www.domainname.gov.au).

For edu.au domain names, the registrar is Education.au Ltd (http://www.domainname.edu.au).

How do I renew my domain name?
Before your domain name is due to expire, your registrar of record (or the reseller you normally deal with) will send you a renewal notice.  You cannot renew your domain name more than 90 days before the expiry date.  Your registrar of record (or the reseller you deal with) will process the renewal for you. 

Please note that you do not have to renew your domain name through your original registrar or reseller.  You can choose to transfer to another registrar or reseller.  Renewal fees may vary between registrars and resellers.  You should shop around for the service offering that best suits you. 

If you fail to renew your domain name before the expiry date, it will be held in "pending delete" status for 14 days, and will then be randomly dropped from the registry within 7 days.  For more information see auDA's Domain Renewal, Expiry and Deletion Policy

What rights does a domain name give me?
There are no proprietary rights in a domain name. The registrant does not "own" their domain name. Instead, they have a licence to use the domain name for a specified period of time. Registrants can transfer (or "sell") their domain name licence to another person. For more information see auDA's Transfers (Change of Registrant) Policy.

No one has an automatic right to a domain name. Having a company or business name, or a Registered Trademark, does not automatically give you a greater right than anyone else to that domain name. Also, having a domain name in one domain (eg. "yourcompany.com.au") does not give you the right to stop others from holding the same or a similar domain name in another domain (eg. "yourcompany.com", "yourcompany.net.au", "yourcompany.co.uk", etc).

If you think you have a better entitlement to a domain name than the current registrant, you may be able to bring a complaint under the .au Dispute Resolution Policy (auDRP). View further details about the auDRP are available at http://www.auda.org.au/audrp/ .

Can I register a domain name before I have a website or a hosting service arranged?
Yes, you can register a domain name and then delegate your domain name to a specific computer.